TERMS & CONDITIONS

By utilising this property rental booking arranged by LUL and/or by making payment to LUL, either in part or in full, you confirm to have carefully read, understood and unconditionally accepted all the Booking Conditions governing this booking as stated herein and/or on LUL's website and/or elsewhere.

1. BOOKING

A non-refundable advance equal to 50% of the property rental cost shall be paid on booking by cheque, credit card,  cash or wire transfer. Cash payments cannot equal or exceed an aggregate of Indian Rs 200,000 per booking. Card payments will incur a surcharge of 3.5%. No contract with us shall exist until we have received the advance and signed Booking Contract, specifying the rental period and party traveling, and we have subsequently accepted and confirmed your booking. Should 
you later cancel, cancellation charges shall become payable in accordance with section 3. We reserve the right to refuse a booking without giv- ing a reason. It is understood that this contract satisfies transitory housing needs only and that the contract automatically expires at the end of the rental period as stated on the Booking Con- tract. Failure to vacate the rental property by the end of the rent- al period shall automatically result in a fine of Rs 25,000 per day in addition to pro-rated rent for occupying the rental property without a contract. Any renewal of the contract shall take place at the offices of Luxunlock or its local representative. In such circumstances, the rental rate shall be re-negotiated and the Security Deposit shall be reassessed. All Extras shall be paid in full before any renewal of the contract.

 

2. PAYMENT OF BALANCE

The balance of the property rental cost due as reflected on the Invoice shall be paid at least 60 days before departure. If the balance is not received by us by the due date, we shall be enti-tled to cancel the booking without prejudice to our claim for cancellation charges and to retain the advance. For bookings made within 60 days of departure date, you shall pay the full property rental cost at the time of booking. We reserve the right to adjust the balance due us should there be a greater than 2% fluctuation in the cost of currency. Please refer to section 1 for payment modalities.

3. CANCELLATION BY YOU

If you cancel all or any part of your booking, or the booking is cancelled by us due to non-payment, then we shall be entitled
to the following cancellation charges calculated as a percentage of the property rental cost:


60 days or more before departure: 50%
Within 60 days of departure: 100%

The above cancellation charges apply to the property rental only. Cancellation must be received by us in writing. We
strongly encourage you to buy travel insurance at the time of booking to compensate you in the event you must cancel
and forfeit funds.


CANCELLATION TERMS (FOR SEPT-OCT 2020 ONLY)
Keeping in mind COVID-19 pandemic, should there be any travel restrictions preventing you from arriving or departing as per booked dates, we will refund you for days not stayed, provided proof of travel restrictions being furnished. If any of the registered guests, should be diagnosed with COVID-19 causing cancellation, late arrival or early departure, we will refund you for days not stayed. provided proof of COVID-19 pos-itive test is furnished. Should you cancel the entire booking due to travel restrictions, or COVID-19 positive diagnosis of registered guests, we will re-fund you the entire stay excluding a 15% fee.

4. ALTERATIONS & AMENDMENTS BY YOU

If you change your dates, such change shall be deemed a new booking and a cancellation of your previous booking for purpos-es of section 3. Your deposit shall be subject to the cancellation conditions in section 3.

5. ALTERATIONS & AMENDMENTS BY US
We shall advise you at the earliest possible date if we have to make any changes to confirmed arrangements. If, for any reason beyond our control, we are unable to provide you with the rental property you have booked, we reserve the right to transfer you to a similar property; provided, however, that if such transfer is not possible or you do not wish to be transferred, we shall can-cel the booking and refund the amount paid to us in full. The price difference of any transfer property, if greater, must be paid by you, and, if smaller, shall be reimbursed by us. We shall not be liable for any further obligations or claims by you. We reserve the right to cancel your booking, should we deem it to be of mis-representative, fraudulent or competitive purpose, and the nor-mal cancellation policy shall apply.

6. NO. OF GUESTS/PERSONS
Only those persons listed on the Booking Contract shall use the rental property. The Booking Contract must list all guests who might be staying with you for part-duration or total-duration of stay. Only for bookings exceeding one week stay, you are permitted to change your guest list, to allow some guests to depart and other guests to arrive in their place. For bookings less than one week, the guest list must remain unchanged, even if some guests cancel or are staying part-duration only. At any time, the number of people using the rental property shall not exceed the number of sleeping places indicated in the Property Brochure.

Infants in portable cribs (if available) may be accommodated over and above the number of persons permitted, but this must be explicitly agreed to in advance before the balance payment is due. Should a representative of the owner or of Luxunlock find any violations to this clause, it is up to her/his sole discretion to ask you to vacate the rental property without refund. Photocopies of ID proof such as Aadhaar/Driving Licence/Passport for all guests shall be provided in advance.

7. ARRIVAL & DEPARTURE TIMES

You shall arrive between 4pm and 7pm and leave before 10am on the day of departure unless alternative arrangements have been made in advance, for which extra charges may apply. Please provide arrival details no later than 60 days before arrival. Do note that the property does not have any waiting area and it will not be possible for you to leave your luggage at the proper-ty, should you arrive earlier or depart later than scheduled or expected.

8. UTILITIES & OTHER EXTRAS

Most Extras are specified on the Property Brochure and Final Confirmation and shall either be paid in advance to Luxunlock or due in local currency on arrival/departure or during your stay. Extras due in advance to Luxunlock shall be itemized on your Invoice. Extras due in local currency shall be itemized on your Final Confirmation. If you leave without being checked out as arranged, you risk the forfeiture of your entire Security and/or Extras Deposit. We shall deduct the cost of any unpaid Extras from your Security Deposit if the correct amount is not paid on departure. Staff services shall be included and excluded as specified on your Property Brochure and Final Confirmation.

 

Additional cleaning service and cooks may be available by separate payment. If you arrange in advance for additional services, you shall be responsible for the charges, even if you cancel. Payment terms shall be the same as stated above for utilities. Please give us as much notice as possible for these services. Where the terms of Property Brochure and the Final Confirmation disagree, terms as stated on the Final Confirmation shall prevail.

Some properties require an Extras Deposit for such purposes as having funds available to the rental property staff on or before arrival for advance shopping, Welcome Dinner, defraying the costs of utilities and the like. The Extras Deposit, if applicable, shall be paid simultaneously with the balance payment on the property rental or in Indian Rupees on arrival at the property. Extras Deposit funds shall be accounted for in full by the end of the stay. Remaining Extras Deposit funds shall be returned to you. Please review the Property Brochure for details on how the Extras Deposit, if applicable, shall be handled at your rental
property.

9. SECURITY DEPOSITS
Security Deposits shall be due on every property. The amount of each deposit shall be specified on the Property Brochure and on the Invoice you receive after paying the 50% deposit and return-ing the signed Booking Contract and shall be held in a non-interest bearing account. The Security Deposit covers the cost of any damage or breakages during your stay to the rental property and its contents, inside and outside, excluding normal wear, and shall be used to pay any Extras if unpaid by you as specified in section 8. Judgment as to the condition of the property is left to the sole discretion of the owner. Your Security Deposit, less any applicable claims (see section 8), shall be returned to you within fifteen working days. Should the damages exceed the Security Deposit amount, you shall pay the additional charges on de-mand.

10. POLICY ON PETS
The policy on permissibility of pets by the homeowner is clearly stated on our online and offline communication against each individual property and in the Property Brochure. Even if the property is listed as ‘Pet Friendly’, pets are permitted only sub-ject to prior written approval from LUL / owner at the time of booking the property. Such approval will be clearly indicated on the Final Confirmation issued to you. Such permission, if granted, shall be specific for a particular pet whose description and picture shall be provided to LUL by you in advance before permission is granted and such permission shall be subject to payment of a Pet Fee and additional Security Deposits as deter-mined by the property owner. Failure to obtain prior permission, will force either representative of the owner or LUL at their sole discretion to deny you check-in at the property or ask you to vacate the property without any refund. Pets, when permitted by LUL or the owner, must be kept on the property strictly as per the rules of the owner and any damages caused to the property would be deducted from your Security Deposit.

11. COMPLAINTS

Descriptions in the Property Brochure shall be made in good faith. However, we shall not be responsible for any modifications made by the owners without our knowledge. We also shall not be responsible for the failure to supply utilities or other essential services; provided, however, that we shall, through our local agents, use best efforts to arrange for these problems to be resolved. LUL and the property owners representatives shall retain the right to access the villa during your stay to make such repairs. LUL and the property owner shall also not be liable for failure of utilities by the local government services, where such services are beyond the control of LUL and the property owner. Such an inconvenience shall not entitle you to a refund, but if you must vacate the rental property and move to a hotel for the duration of repairs, the cost of such hotel shall be borne by Luxunlock and the owners if you comply with the provisions of this section 10. If you have any problems during your stay, please phone the Luxunlock Concierge listed on your Final Confirmation immediately. Luxunlock must be notified within 24 hours of the occurrence giving rise to the claim and must then be notified by (WA/SMS: +919840037483; Email: concierge@luxunlock.com) before you vacate the rental property. The parties shall mutually select a hotel prior to vacating the rental property. Complaints lodged at the end of the rental period shall not be considered for purposes of reimbursing hotel costs. Should you abandon the property without authorization from the owner or local Luxunlock representative, you shall lose all rights to a refund. The property shall be kept clean throughout the rental period and shall be left clean at the end of the rental period. Additional cleaning charges may be assessed against you, and Luxunlock may apply your Security Deposit in satisfaction of such additional charges if the rental property is not left in reasonable condition in the sole opinion of the owner or local Luxunlock repre-sentative.

12. BEHAVIOUR

You shall be responsible for the correct and decent behavior of your party. You shall not use the property for any purpose other than as a short holiday rental, should not have house parties, cause any noise or dissonance with neighbouring residents, play loud music, commit any unlawful or immoral activity, bring with you or store inflammable, restricted or prohibited materials, pos-sess or consume narcotics, or light fireworks on the property. Smoking is strictly prohibited indoors within the house, but is permitted on the grounds outside the house. Should evidence of smoke be detected within the house, you will be charged appropriately for the extra cleaning required and may extend to asking you to vacate the property. Should you and your party behave in such a manner that is not acceptable by reasonable standards, the owner or local Luxunlock representative may ask you and your party to vacate the rental property without refund.

13. GENERAL BREACH

Any breach or violation of any of the Booking Conditions by you for the booking arranged by LUL, stated herein shall terminate the Booking Contract by LUL and you and your party shall be asked to vacate the rental property and shall result in forfeiture of entire Security Deposit and any other amounts paid by you to LUL or the property owner, without recourse whatsoever to any refund of amounts paid or deposited by you, notwithstanding whether the individual clause or clauses being breached refer to “non refundable” nature for the breach or not.

14. LIABILITY

LUL only acts as an agent for booking the property for yours and your Party’s use from the property owner and collects it's charges for services provided for arranging the property for your use from the property owner. As such, LUL accepts no responsibility for provision of accommodation or quality of accommodation provided or other services provided by the relevant owner. Any issues related to the property faced by you related to the stay should be reported to LUL or the local representative of the owner. In case you are not able to resolve the issue, you may contact LUL.

LUL will do its best to facilitate and help resolution of issues faced by you. However, LUL has no control over you and your Party or the property, and hence LUL cannot and does not assure resolution of your grievances.

LUL's website, brochures and other publicity material endeavors to show and project true representation of the entire property. However, information and content therein are provided to LUL by the owner and/or are captured by LUL at the time of service agreement. While LUL has made all reasonable efforts to verify correctness and currency of such information, LUL can not and shall not be held responsible for any variance thereof with actual. properties arranged by LUL for you, as they are privately owned residential properties for personal use and their furnishings and artifacts may be changed from time to time by the owner depending upon the owners' taste. As a result LUL cannot guarantee presence of particular furnishing, equipment, appliances, artifact, interior appearance etc. that you may have seen on LUL's website, brochures and other publicity material or other endeavors of marketing and publicity. You or any one else shall not be entitled to any claim and shall not claim or receive any damages, compensation, or refunds of any kind whatsoever from LUL and/or owner and neither LUL nor owner shall be responsible to pay the same to anyone including you or your Party on account of such variance or discrepancies.

You and your Party explicitly agree to use the property and all facilities and amenities in and around the property entirely at your own initiative, cost, risk & responsibility. You and your Party accepts to indemnify and hereby indemnifies and shall keep indemnified as well as waives and releases any claims against LUL as well as the owner for any loss / damage of whatsoever nature and magnitude, including but not limited to financial, non financial, Injuries or death that may be sustained by you and/or your Party and/or visitors for whatsoever reasons on, near or adjacent to property, including any common facilities of property and/or using property and/or using facilities, amenities, equipment, appliances etc. provided in or around property. You or your Party or any one else shall not be entitled to any claim and shall not claim or receive any damages, compensation, or refunds of any kind whatsoever from LUL or owner nor LUL or owner shall be liable to pay the same to anyone including you or your Party or any Visitor or any one else on this or any other account.

It is necessary that you understand that the property booked by you does not have any security arrangements or provisions of security of any kind whatsoever nor it is part of LUL's or the owner's responsibility to provide any security arrangements. Only you, your party and your visitors to the property shall be solely and totally responsible, at all times, for safe keeping of yourselves and your belongings of whatsoever kind, type and nature. LUL or the owner shall not be responsible in any way whatsoever for any theft or loss or damage affecting you or your party or visitors themselves, and not be entitled to any claim for damages.

15. POSSESSION & RIGHT OF ADMISSION
Please note that possession of the property rented by you shall always lie with the owner and no one else. It is understood that you do not claim to be in possession of the property at any time whatsoever. The owner and LUL jointly and severally reserves absolute and unconditional right of admission to the property.

16. RELEVANCE OF HEADINGS

Heading given above are only for the sake of convenience and shall not be construed to carry meaning of clauses stated under them nor shall the clauses under the headings be interpreted in relation to meanings of headings.

17. JURISDICTION

Irrespective of the location of the property and/or your location and/or location of the property owner, it is covenant and ac-cepted by you that the registered office of LUL is located in Chennai, the Final Confirmation is issued by LUL in Chennai, and payments towards villa rental are received in Chennai. Further, you unconditionally accept and agree that any and all issues or disputes arising out of the booking arranged by LUL or any other issue shall be governed by and construed in accordance with laws of the Union of India and shall be subject only and only to the jurisdiction of the courts of Chennai, without regard to the principles of conflicts to law of any other jurisdiction and without regards to whether LUL has taken GST registration in multiple states or not.